General terms and conditions

Seller

Lalicic Trading AB
Reg. no. 556819-4533
Kometgatan 19, 254 73 Ödåkra, Sweden
info@onervo.com

Prices

The price that applies to your purchase is the one shown in the checkout when you order. All prices are stated in euros, EUR, unless otherwise stated, and include VAT in accordance with the Swedish Price Information Act (prisinformationslagen).

The total price, including shipping, is shown in the checkout before you complete your purchase.

Ordering and payment

Ordering and payment are handled by Abicart. The available payment methods are shown in the checkout.

The checkout is Kustom Checkout, and the payment provider processes your card details — we never store them.

We are not responsible for any declined payments, credit decisions or technical limitations at the payment provider.

Once you have completed your purchase, you will receive an order confirmation at the email address you provided. If anything is wrong, contact us at info@onervo.com.

Shipping and delivery

The applicable shipping cost is shown in the checkout when you order.

We ship with PostNord. The normal delivery time within Sweden is 1–3 working days from when the order has been shipped.

We also ship to other countries in Europe. Outside Sweden, the normal delivery time is 2–5 working days, depending on the destination country, the chosen shipping method and the carrier. The available delivery options are shown in the checkout.

Changing or cancelling an order

If you want to change or cancel an order, contact us as soon as possible at info@onervo.com.

If the order has already been processed or shipped, we cannot guarantee that it can be changed or cancelled.

Right of withdrawal

You have a 14-day right of withdrawal under the Swedish Distance Contracts Act (distansavtalslagen). How to use it is explained under Right of withdrawal.

Returns must be sent as a letter or a parcel. Returns may not be sent cash on delivery.

The item must be returned well packed and, if possible, in its original packaging. The customer is responsible for making sure the item is not damaged during the return shipment.

For hygiene reasons, we do not take back an item that has been opened or used: our spray is taken directly in the mouth and cannot then be resold (Swedish Distance Contracts Act, distansavtalslagen, chapter 2, section 11, point 5). You can always withdraw from the purchase of an unopened and unused item and get the full amount back. If you have handled the item more than is needed to examine it, we may make a deduction for the reduction in its value (distansavtalslagen, chapter 2, section 15).

Complaints

If an item is faulty, you have the right to make a complaint under the Swedish Consumer Sales Act (konsumentköplagen). You can complain about faults that appear within three years of receiving the item. If you complain within two months of discovering the fault, your complaint is always made in time. Write to info@onervo.com with your order number and a description of the fault. If a complaint is approved, we cover reasonable shipping costs and handle the matter in accordance with applicable consumer law.

Transport damage

If the shipment is visibly damaged when you receive it, this should be reported directly to the carrier and to us as soon as possible.

Contact us at info@onervo.com and attach photos of the packaging, the shipping label and the damaged item.

Product information

We aim for all product information, images, prices and stock levels to be correct. We reserve the right to correct any typing, image, pricing or technical errors, and items may sell out.

Product images may differ slightly from the actual product in, for example, colour, shade, packaging or design.

Force majeure

Onervo is not liable for delays or shortcomings caused by circumstances beyond our reasonable control. Examples of such circumstances are decisions by authorities, changes in legislation, strikes, transport disruptions, fire, war, natural disasters, technical disruptions, supplier problems or any other similar event.

This does not limit your rights as a consumer under the Swedish Consumer Sales Act (konsumentköplagen).

Personal data

How we process your data is described in our privacy policy.

Customer account

A customer account is voluntary; you can buy from us without one. You are responsible for keeping your password secret and your details up to date.

You can close the account whenever you like by e-mailing us. We may close an account that is misused. This does not affect purchases you have already made, or your right of withdrawal or your right to make a complaint.

With Order again in the account, you put the items from an earlier order that can still be bought into the basket. The price that applies is today's price, which you see in the basket and at the checkout, not the price you paid last time.

We approve reseller accounts ourselves. If you are a business customer, the section Business customers (B2B) also applies.

Disputes

First contact us at info@onervo.com. If we cannot resolve it, you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, arn.se. Lalicic Trading AB follows ARN's recommendations.

Business customers (B2B)

For business customers/B2B, the Swedish Sale of Goods Act (köplagen) and these terms of purchase apply, unless otherwise agreed in writing between the parties. Consumer law rules on the right of withdrawal do not apply to purchases made as a business customer.

Prices are shown according to the web shop's settings for business customers. The total price of your order is shown in the checkout before the purchase is completed.

Delivery

For business customers/B2B within Sweden, the shipment is normally delivered to the company's specified delivery address. The delivery time may vary depending on the carrier, delivery method and recipient address.

For business customers/B2B outside Sweden, the normal delivery time is 2–7 working days, depending on the destination country, carrier, delivery method and recipient address.

For business customers/B2B, Onervo is not liable for indirect costs, loss of production, loss of profit or other indirect damage that may arise as a result of a delivery delay, unless otherwise agreed in writing.

Returns

Business customers/B2B do not have a statutory right of withdrawal or an open-return period. Returns from business customers are only accepted after written approval from Onervo.

Approved B2B returns must be unused, complete and in undamaged condition. The customer is responsible for return shipping and transport risk unless otherwise agreed in writing.

Specially ordered goods, larger business orders or goods brought in specifically for the customer normally cannot be returned.

Complaints

Business customers must inspect the delivery as soon as it has been received. Visible transport damage, incorrect products or discrepancies must be reported to us without delay.

A complaint from a business customer must be made in writing to info@onervo.com and include the order number, a description of the fault and relevant documentation.

For B2B purchases, Onervo’s liability is limited to, at our discretion, correcting the defect, replacing the product or crediting the defective product. Onervo is not liable for indirect damages, loss of profit, downtime or other consequential damages.

Disputes

Disputes between Onervo and a business customer/B2B shall primarily be resolved by agreement between the parties. If the dispute cannot be resolved by agreement, it shall be settled under Swedish law by a Swedish general court.