Terms and Conditions

These terms and conditions apply when you shop at onervo.com. By placing an order, you accept these terms.

1. Company information

The online store Onervo is operated by:

Lalicic Trading AB
Company registration number: 556819-4533
Website: https://onervo.com
Email: info@onervo.com

Return address:
Lalicic Trading AB
Kometagatan 19
254 73 Ödåkra
Sweden

2. General information

We sell products to both private customers and business customers/B2B. For private customers, applicable consumer protection laws apply.

For business customers/B2B, these terms apply unless otherwise agreed in writing. Consumer rights such as the statutory right of withdrawal do not apply to B2B purchases.

3. Prices and VAT

All prices are shown in the currency displayed in the checkout. The total price of your order is shown before the purchase is completed, including applicable VAT, shipping fees and any payment fees.

We reserve the right to change prices, campaigns and product information without prior notice. The price that applies to your order is the price shown in the checkout at the time of purchase.

4. Payment

Payment is handled through Kustom Checkout, where payment methods from Klarna may be offered. Available payment methods are shown in the checkout and may vary depending on customer type, country, order value and payment method.

By selecting a payment method, you also accept the terms of the selected payment provider. Any credit check or identity verification is handled by the payment provider.

5. Order confirmation

Once your order has been placed, an order confirmation will be sent to the email address provided at checkout. Please check that all information is correct.

If anything is incorrect, please contact us as soon as possible at info@onervo.com.

6. Delivery

Available delivery methods, shipping costs and estimated delivery times are shown in the checkout for your specific country and order.

For private customers outside Sweden, delivery normally takes 2–5 business days, depending on destination country, delivery method and carrier.

For business customers/B2B, shipments are normally delivered to the company’s specified delivery address. Delivery normally takes 2–7 business days, depending on destination country, delivery method, carrier and recipient address.

Delivery delays may occur due to the carrier, customs handling, public holidays or circumstances outside our control.

7. Uncollected parcels

If a parcel is not collected and is returned to us, we reserve the right to charge the customer for costs related to shipping, return shipping and administration.

An uncollected parcel is not considered a valid use of the right of withdrawal. If you wish to cancel your purchase, you must clearly inform us by email.

8. Right of withdrawal for private customers

As a private customer, you normally have a 14-day right of withdrawal from the day you receive your order.

To use your right of withdrawal, contact us within 14 days at info@onervo.com and include your name, order number and information about the product or products you wish to return.

The product must be returned without unnecessary delay and no later than 14 days after you have informed us that you wish to cancel the purchase.

The customer is responsible for the return shipping cost unless otherwise agreed. Returns must not be sent cash on delivery.

9. Exceptions to the right of withdrawal

The right of withdrawal may not apply to all products. Exceptions may include products that are custom-made or clearly personalised according to the customer’s request.

10. Condition of returned products

You may inspect the product in the same way as in a physical store. If the product has been handled more than necessary and this has reduced its value, we reserve the right to deduct an amount corresponding to the reduction in value.

Products must be returned well packaged and, if possible, in the original packaging. The customer is responsible for ensuring that the product is not damaged during return transport.

11. Refunds

Approved refunds are made as soon as possible and no later than 14 days after we have received the returned product or after you have shown that the product has been sent back.

Refunds are normally made using the same payment method used for the purchase, unless otherwise agreed.

12. Returns for business customers/B2B

Business customers/B2B do not have a statutory right of withdrawal or open purchase. Returns from business customers are only accepted after written approval from Onervo.

Approved B2B returns must be unused, complete and in undamaged condition. The customer is responsible for return shipping and transport risk unless otherwise agreed in writing.

13. Complaints and defective products

If you receive a defective, damaged or incorrect product, please contact us at info@onervo.com and include your order number, a description of the issue and, if possible, photos.

For approved complaints, we will handle the matter in accordance with applicable law.

For B2B purchases, Onervo’s liability is limited to, at our discretion, correcting the defect, replacing the product or crediting the defective product. Onervo is not liable for indirect damages, loss of profit, downtime or other consequential damages.

14. Product information

We strive to ensure that all product information, images, prices and stock status are correct. We reserve the right to correct any typographical errors, image errors, pricing errors, technical errors and sold-out products.

15. Personal data

When you shop with us, we process personal data in order to handle your order, delivery, payment, customer service and any returns or complaints.

Personal data is processed in accordance with applicable data protection legislation, including GDPR.

16. Contact

If you have any questions about purchases, payment, delivery, returns or complaints, you are welcome to contact us:

Onervo / Lalicic Trading AB
Email: info@onervo.com
Website: https://onervo.com