Delivery
On this page you will find information about our delivery options, estimated delivery times and what applies to both private customers and business customers/B2B.
Delivery options and delivery time
Available delivery methods, shipping costs and estimated delivery times are always shown in the checkout based on your country, your address and what type of customer you are.
The delivery time normally starts from the moment your order has been processed and shipped from our warehouse.
Delivery within Sweden
For private customers within Sweden, orders are normally shipped with PostNord. The normal delivery time is 1–3 working days from when the order has been shipped.
In the checkout you can see which delivery options are available for your particular order.
Varubrev (PostNord letter parcel)
If you choose Varubrev, the parcel is normally delivered straight to your letterbox or to your door.
If the parcel cannot be delivered straight to the letterbox or the door, it may in some cases be left at a service point or handled according to the carrier's routines.
Service Point
If you choose Service Point, the parcel is delivered to a postal agent or a parcel locker. You will be notified when the parcel is ready for collection.
Remember to collect your parcel within the time stated in the notification.
Delivery to business customers/B2B within Sweden
For business customers/B2B within Sweden, the shipment is normally delivered to the company’s specified delivery address.
The delivery time may vary depending on the carrier, delivery method, recipient address and the size of the order. The available options and estimated delivery time are shown in the checkout.
Delivery outside Sweden
For private customers outside Sweden, the normal delivery time is usually 2–5 working days, depending on the destination country, the chosen shipping method and the carrier.
For business customers/B2B outside Sweden, the normal delivery time is usually 2–7 working days, depending on the destination country, carrier, delivery method and recipient address.
Exactly which delivery methods are available, as well as the estimated delivery time and shipping cost, is always shown in the checkout for the specific country and the current order.
Notification and tracking
Once your order has been shipped, you will normally receive a delivery confirmation by email. If tracking is available for your shipment, tracking information or a notification is sent according to the carrier's routines.
For deliveries to a postal agent, parcel locker or service point, you will be notified when the parcel is ready for collection.
Delivery delays
We always do our best to process and ship your order as quickly as possible. However, delivery delays may occur due to the carrier, high shipment volumes, public holidays, customs handling or other circumstances outside our control.
If we receive information about a delay affecting your order, we will try to inform you as soon as possible.
Uncollected shipments
If a shipment is not collected and is returned to us, we reserve the right to charge the customer for costs related to shipping, return shipping and administration.
An uncollected shipment is not considered a valid use of the right of withdrawal. If you wish to withdraw from your purchase, you must clearly inform us by email within the applicable withdrawal period.
Check your details
Please always check that your name, address, email address and phone number are correct before completing your order. Incorrect or incomplete information may cause delays or prevent delivery.
Contact
If you have any questions about your delivery, you are welcome to contact us.
Onervo / Lalicic Trading AB
Email: info@onervo.com
Website: https://onervo.com