Delivery

On this page you will find information about our delivery options, estimated delivery times and what applies to both private customers and business customers/B2B.

Delivery options and delivery time

Available delivery options, shipping companies, shipping costs and estimated delivery times are always shown in the checkout based on your country, address, customer type and order.

The delivery time normally starts from the moment your order has been processed and shipped from our warehouse.

Delivery outside Sweden

For private customers outside Sweden, the available delivery methods and estimated delivery time depend on the destination country, delivery address, selected shipping method and carrier.

In the checkout, you will see which delivery company is available for your specific country and how long the delivery is estimated to take.

Estimated delivery times may vary between countries and carriers. Delays may occur due to the carrier, customs handling, public holidays or circumstances outside our control.

Delivery to business customers/B2B

For business customers/B2B, the shipment is normally delivered to the company’s specified delivery address.

Available shipping methods, carriers, shipping costs and estimated delivery times are shown in the checkout for your specific country and order.

Delivery times for B2B orders may vary depending on the destination country, carrier, delivery method, recipient address and the size of the order.

Notification and tracking

Once your order has been shipped, you will normally receive a delivery confirmation by email.

If tracking is available for your shipment, tracking information or notifications will be provided according to the carrier’s routines.

Delivery delays

We always do our best to process and ship your order as quickly as possible. However, delivery delays may occur due to the carrier, high shipment volumes, public holidays, customs handling or other circumstances outside our control.

If we receive information about a delay affecting your order, we will try to inform you as soon as possible.

Uncollected shipments

If a shipment is not collected and is returned to us, we reserve the right to charge the customer for costs related to shipping, return shipping and administration.

An uncollected shipment is not considered a valid use of the right of withdrawal. If you wish to cancel your purchase, you must clearly inform us by email within the applicable withdrawal period.

Check your details

Please always check that your name, address, email address and phone number are correct before completing your order. Incorrect or incomplete information may cause delays or prevent delivery.

Contact

If you have any questions about your delivery, you are welcome to contact us.

Onervo / Lalicic Trading AB
Email: info@onervo.com
Website: https://onervo.com