Frequently Asked Questions

Onervo Energy Spray is a compact caffeine spray in pocket-size format. It is sprayed directly onto the tongue and is designed as a convenient, portable alternative to traditional energy drinks and coffee.

Onervo Energy Spray can be used when you want a convenient caffeine boost during the day, for example at work, during studies, training, travel or long days when you need to feel more alert and focused.

Onervo Energy Spray is available in three flavours: Strawberry, Mint and Coffee.

One bottle contains 10 ml and approximately 100 sprays.

Each spray contains 4 mg of caffeine. A serving of 6 sprays equals 24 mg of caffeine. The recommended daily amount is 12 sprays, equal to 48 mg of caffeine.

Spray directly onto the tongue. Shake the bottle before use. Do not exceed the recommended daily dose.

Yes, Onervo Energy Spray is a food supplement with caffeine. Food supplements should not be used as a substitute for a varied and balanced diet.

The product is not recommended for children, pregnant women or people with high blood pressure. If you are unsure, consult a doctor before use.

No, the product normally does not need refrigeration. Store the bottle in a dry, cool place and keep it out of reach of children. Avoid direct sunlight and high temperatures.

Onervo Energy Spray is made in the EU.

Select the product and flavour you want, add it to the cart and proceed to checkout. There you enter your details, choose delivery method and payment option before completing the purchase.

Yes, once your order has been completed, an order confirmation will be sent to the email address you entered at checkout.

Contact us as soon as possible at info@onervo.com. If the order has already been processed or shipped, we cannot guarantee that it can be changed or cancelled.

Contact us immediately at info@onervo.com. If the order has not yet been shipped, we will try to help you correct the details.

Available delivery methods are shown at checkout based on your country, address, customer type and order. Shipping cost and estimated delivery time are also shown there.

Delivery time varies depending on country, delivery method and carrier. The current delivery time is shown at checkout for the specific country and order.

Yes, we can ship to customers and B2B partners in several European countries. Available delivery options are shown at checkout.

If tracking is available for your shipment, you will receive tracking information or a notification according to the carrier’s routines.

If a shipment is not collected and is returned to us, we may charge costs for shipping, return shipping and administration. An uncollected shipment is not considered use of the right of withdrawal.

For private customers, payment is handled through Kustom Checkout, where payment solutions from providers such as Klarna may be available. Available payment methods are shown at checkout.

If Klarna is offered at checkout, you can choose the Klarna options available for your order, such as direct payment, invoice, pay later or instalments depending on Klarna’s offer.

Swedish companies may be offered invoice payment with 14 days payment terms after an approved credit check. We reserve the right to decline invoice payment or request advance payment.

For companies outside Sweden, advance payment normally applies. The order is processed and shipped after payment has been received and registered.

Yes, payments are handled through established payment solutions. Onervo never stores full card numbers or card details.

Yes, as a private customer you normally have a 14-day right of withdrawal from the day you received the product. Contact us at info@onervo.com if you want to use your right of withdrawal.

Contact us first by email and provide your name, order number and which product you want to return. The return must be well packaged. The customer normally pays the return cost when using the right of withdrawal.

Business customers/B2B do not have a statutory right of withdrawal. Returns from business customers are only accepted after written approval from Onervo.

Contact us at info@onervo.com and provide your order number, a description of the issue and preferably photos. We will help you with the next steps.

For an approved return, the amount is normally refunded using the same payment method used for the purchase. Processing time may vary depending on the payment method and payment provider.

Yes, we are looking for resellers and B2B partners who want to sell, distribute or offer Onervo Energy Spray to their customers.

Onervo is suitable for stores, gyms, cafés, offices, hotels, kiosks, events, health stores, supplement stores, webshops, distributors and wholesalers.

Yes, we can offer larger orders and flexible solutions for companies, resellers and collaboration partners. Contact us for more information.

Email us at info@onervo.com and briefly tell us about your business, which country you operate in and what type of collaboration you are interested in.

Yes, we are open to collaborations with influencers and content creators who match the Onervo brand and target audience.

Depending on profile and match, collaborations may include product samples, discount codes, affiliate setups or paid collaborations.

Email us at info@onervo.com and tell us about yourself, your channels and what type of collaboration you are interested in.

You can contact us by email at info@onervo.com. We will get back to you as soon as possible.

If your question concerns an order, please include your order number, name and the email address used for the purchase. This helps us assist you faster.